[vc_row css=”.vc_custom_1528700414903{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][vc_column_text css=”.vc_custom_1623765362587{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no”]
With increasing Government guidance around how to stay safe, we wanted to keep you up to date with what we are doing as a business to protect you and all of our wonderful colleagues, and show that although we are going through unprecedented times, we are working together to keep our distance whilst staying connected.
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1623765803677{margin-bottom: 15px !important;}” woodmart_css_id=”60c8b30ddeabf” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MGM4YjMwZGRlYWJmIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]SOCIAL DISTANCING[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1623765837708{margin-bottom: 0px !important;}” text_larger=”no” el_class=”text-larger”]Everyone based at the head office including the studio team is all working from home.
Our Customer Service team is also set up remotely, where they are still available to support you.
Our warehouse team is working with a 2-meter distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times, and staggered breaks which we are flexible with to support the colleagues’ requests. We have spaced out all workstations where your order is packed and have deployed extra deep cleaning sessions across all areas of the warehouse.
Our carriers are practicing social distancing meaning that you can select contactless delivery or a safe place for your order, maintaining the social distancing rules for both you and our drivers.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700436855{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1623765672640{margin-bottom: 15px !important;}” woodmart_css_id=”60c8b2840065c” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MGM4YjI4NDAwNjVjIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]HOW WE ARE LOOKING AFTER OUR COLLEAGUES[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1623765721669{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no”]Our colleagues that have children and that have been impacted by school closures have also been able to take the time they need to support and care for their families
All colleagues that work within the warehouse are encouraged to take extra breaks to maintain hand washing, along with sanitizers being available throughout the warehouse and at all high touch point areas
Staying connected! Whilst our teams are predominantly in lockdown we are continuing to stay in touch through all channels open to us, keeping conversations open, checking in, and just being there for each other whilst they are being there for you.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700436855{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1625040125737{margin-bottom: 15px !important;}” woodmart_css_id=”60dc24f15e4c3″ text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MGRjMjRmMTVlNGMzIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no” woodmart_empty_space=””]ORDERS AND RETURNS[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1625040163834{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no”]We’ve extended our returns period to 14 days so that you can continue to shop with confidence from the comfort of your couch! If you have shopped with us recently and do want to return something, please complete the contact us form on the contact us page.
Delivery times will be kept up to date and you will be shown an approximate delivery date at the checkout before placing an order. You will be sent a tracking number for your order and you will be able to track your parcel throughout its journey.[/vc_column_text][/vc_column][/vc_row]